Community guidelines

Council Clarity exists so residents can hold their councillors to account. These guidelines keep conversations constructive and safe for everyone.

Stay on topic

Messages must be about council matters — local services, decisions, policies, planning, your neighbourhood, or how public money is spent. This is not a general complaints forum.

Be respectful

Criticise decisions, not people. You can be frustrated, disappointed, or angry about a policy — but personal attacks, insults, and name-calling are not acceptable.

No threats, abuse, or discrimination

Any form of threat, harassment, discriminatory language, or incitement to violence will result in your message being rejected and your account being reviewed.

No spam or commercial content

Do not use the platform to promote businesses, products, or services. Do not send duplicate or automated messages.

How moderation works

Messages are public. Your councillor's response (or lack of response) will be visible to all residents in your area.
We review all messages before they reach your councillor. Most messages are checked automatically and sent within seconds. Some may be held briefly for manual review.
If your message is rejected, you'll be told why and given the chance to revise and resubmit.
Strong opinions are welcome. Democracy depends on residents being able to express frustration with their representatives. We only intervene when messages cross into abuse, threats, or discrimination.

Message your councillor →

These guidelines may be updated from time to time. Last updated: April 2026.